Frequently Asked Questions
How do I get started?
Answer: Make an appointment by calling us at 407.443.8862 or filling out our contact form. Our office administrator will help you choose the therapist whose expertise best suits your needs and schedule your initial session.
How long will I have to wait to get to see a counselor?
Answer: We do not having a waiting list and clients are typically seen within a week or two.
How long are counseling sessions?
We believe in giving you quality care every time you have a session. Initial sessions will last 60 minutes. Follow up sessions are 45 minutes. If you feel you need longer sessions, this can most likely be arranged for an additional fee.
What can I expect at the first session?
Answer: Plan to arrive 30 minutes early to fill out paperwork for your initial session. Bring your driver’s license and insurance card if claims will be filed to your insurance company. You will be asked to talk about the issue(s) that brought you into therapy, as well as your personal history. You and your counselor will work collaboratively to establish goals for treatment and develop rapport.
How often should I expect to see my counselor?
Answer: Once a week is standard. To get the most out of your therapy, try not to cancel appointments. People tend to skimp on self-care when they’re stressed, but that’s exactly when one should focus their energy on taking steps to make things better.
What if I call after hours?
Answer: If it is an emergency, please call 911 immediately. If it is not an emergency, leave a detailed message and you will be contacted within 24 hours, unless it is on a Friday or during the weekend. In that case you will be contacted during the next business day that our office is open.
Do you prescribe medication?
Answer: Medication can be helpful in conjunction with counseling to address mental health issues. However, our counselors do not prescribe medication. If you are interested in being evaluated for medication, you may discuss this with your therapist. At that time, they will provide you with a resource list/refer you to contact a psychiatrist, who can evaluate the appropriateness of medication in treating your symptoms.
It means I’m crazy, if I go to see a counselor, right?
Answer: Absolutely not. Everyone experiences circumstances that go beyond the scope of their abilities to handle them. Relationship problems, work stress, anxiety, and depression are just some of the many reasons that a person might find themselves in need of professional assistance. This does not mean that you’re crazy or weak. On the contrary, it shows that you are willing to try new things and think creatively to solve problems.
What If I do not cancel within 24 hours prior to my scheduled appointment?
Answer: Your appointment represents a very valuable amount of time. Our counselors reserve your appointment time specifically for you. We do not double book clients. For this reason, we ask that you give a minimum of 24 hours notice by telephone during business hours to cancel or reschedule your appointment. This gives other clients who are trying to schedule an opportunity to get in for a session. Our office administrator will be happy to answer any questions you may have about this policy and fees that you may incur.